[Store Name] Store Return and Exchange Policy
1. Return/Exchange Period:
You can return or exchange your product within 14 days of the purchase date.
You must provide the original invoice or certified proof of purchase.
2. Conditions for Returns:
Shoes must be in their original condition:
Unused (without signs of wear or damage).
In the original box with all accessories (laces, wrapping, etc.).
With tags and branding intact.
Shoes damaged due to misuse are not accepted.
3. Exceptions (accepted without conditions):
If the shoe has a manufacturing defect (e.g., torn seams, broken heel).
If a different product was delivered than what the customer ordered.
4. Exchange and Return Options:
Exchange: Available for the same model in a different size or color (subject to availability).
Refund:
Refund will be made via the same payment method within 5 business days.
Or you can receive a voucher for the amount you wish to use later.
5. Non-Returnable Items:
Customized shoes (e.g., special sizes or custom designs).
Products advertised as "Final Sale" or "Exceptional Sale".
6. How to Initiate a Return/Exchange:
Contact our customer service team via [phone number/email] to inform us of your desire to return.
Send the product via an authorized courier (including the invoice and reason for the return).
We will inspect the product and notify you of the decision within 48 hours.
7. Shipping Costs:
The customer bears the return shipping costs unless there is a manufacturing defect.
We cover the shipping costs of the replacement product in the event of an exchange.
8. In-Store Returns:
You can return online purchases to any of our branches with the invoice.
Additional Notes:
We recommend trying shoes on a clean surface before use to maintain your right to return.
Keep your receipt until you are satisfied with the product.